Focus on metrics that matter
In sight. Display your key data in your office, on a wall, or in a meeting room.
Rally your team. Get everyone focused on the metrics that matter.
Help Scout is designed for what you care about most: customer happiness.
With Databox, your most important Help Scout KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help your team stay on top of the important metrics that drive your business by keeping your customers happy.
Category:Customer Support Vendor URL:helpscout.net
Available KPIs: Total conversations, Conversations created, Most Active Customers, Customers helped, Replies per day per user, Average Conversations per Day, Most used Tags, Most used Workflows, Response time segmentation, First Response time segmentation, Resolution time, Resolved on First Reply, Replies sent, Team members by Replies, Team members by Customers Helped, Team members by Handle Time, Happiness Score, Ratings.