Monitor your Help Scout KPIs to keep your customers happy

Keep your customers happy by having
a complete picture of your business.

Help Scout is designed for what you care about most: customer happiness.

With Databox, your most important Help Scout KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help your team stay on top of the important metrics that drive your business by keeping your customers happy.

Category:Customer Support Vendor URL:helpscout.net

Available KPIs: Total conversations, Conversations created, Most Active Customers, Customers helped, Replies per day per user, Average Conversations per Day, Most used Tags, Most used Workflows, Response time segmentation, First Response time segmentation, Resolution time, Resolved on First Reply, Replies sent, Team members by Replies, Team members by Customers Helped, Team members by Handle Time, Happiness Score, Ratings.

Browse HelpScout Templates
Helpscout metrics and KPI visualization in Databox native mobile app

All your KPIs on Mobile

  • Start your day with a Scorecard. Delivered right to your phone, your daily scorecard ensures you start the day in the know.
  • Be the first to know. Get a heads up when something important changes suddenly or when trends are emerging.
Helpscout metrics and KPI visualization on Databox big screen dashboard

Focus on metrics that matter

  • In sight. Display your key data in your office, on a wall, or in a meeting room.
  • Rally your team. Get everyone focused on the metrics that matter.

Do you want to see your data right away?
Sign up for free Databox account today.