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Matomo

Matomo
Dashboard and Reporting Software

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Matomo is a web analytics platform that offers an open-source alternative to Google Analytics. It provides comprehensive insights into website traffic, user behavior, and conversions, while prioritizing data privacy and ownership.

  • Metrics & Templates
  • Tech details
  • Behaviour & usage
  • Handling errors
  • Help Articles
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dashboard templates2

  • Live view

    Wistia Performance Overview

    Get a detailed overview on the performance of your projects and indivusual videos.

    Wistia
  • Live view

    Social Media Performance

    This template is perfect for clients who want a general overview of their social media performance without getting into too much detail. This will summarize how their brand is doing within the social community.

    X (Twitter)WistiaLinkedIn Company PagesFacebook Pages

Basics

  • Category
    Analytics
  • Description
    Matomo is a web analytics platform that offers an open-source alternative to Google Analytics. It provides comprehensive insights into website traffic, user behavior, and conversions, while prioritizing data privacy and ownership.
  • Status
    stable
  • Date added
    2022-08-08

API Details

Metric Builder

  • Metric builder available
    Yes
  • Tabs
    Standard Report Dimension Report
  • What time zone does Matomo data sync in?

    Matomo data is synced in UTC. If Matomo account has any other time zones selected for websites, they will not be listed during the connection process in Databox. It is therefore recommended to select UTC time zone in Matomo account, so the data can properly sync with Databox.

  • Potential data discrepancy issue with Matomo Custom metrics

    When filters are used in creating Custom metrics in Databox (combination of multiple filters or conditions in Matomo Metric Builder), Matomo Custom metrics might show data discrepancy in Databox. This is because some segments would require to have the same setup in Databox as in Matomo Segment User Interface. However, those kinds of setups result in an error on Databox side, with a status object displayed describing this behavior.

    For example, filtering for Event Category of A or B at the same time will not give the expected result, which is a sum of category A and category B values. Instead, Databox will show fewer values, or even a 0. So the logic behind filtering differs between Matomo and Databox.

    Because of this, it is recommended to duplicate the setup in Matomo and compare it to the values Databox is showing in order to confirm that the values Databox is showing are indeed what Matomo is displaying on segment level.

  • Missing values for certain dimensions

    Due to an API limitation, Databox can retrieve up to (top) 100 custom dimensions. Learn more about this in Matomo official documentation here.

    Dimensions that do not have any values associated with them (values equal to 0) are not in the top 100 based on unique page views, therefore those dimensions are not retrieved via API. As a workaround, it can be checked with Matomo Support team if there is any option to export such data into .CSV or Excel files.

    Data sets exported into a .CSV file can then be imported into a Google Sheets file and then this file can be connected to Databox account and used for Custom metric creation.

  • Custom dimensions from Matomo are not available in Matomo Metric Builder in Databox

    Matomo offers many different modules from which Databox can pull data, but Custom Dimensions is not one of them. The custom dimensions are therefore not supported in Matomo Metric Builder.

    Request for Matomo custom dimensions can be upvoted on the public Databox Roadmap page here:

    https://roadmap.databox.com/b/metrics/matomo

  • Error: ‘It looks like some third-party software, such as a firewall or bot protection, is rejecting requests. Please add an exception and reconnect your data source.’

    Whether your Matomo account is self-hosted or cloud-based, it runs on a server where you can adjust settings, including security and privacy configurations.

    Check for any installed plugins that might be blocking requests from cloud providers, as this could cause Databox connections to fail.

    Some plugins automatically block IP addresses from cloud providers such as AWS, Azure, Google Cloud, or Oracle Cloud. If such plugins or built-in security features are enabled in your Matomo account, try disabling them temporarily to allow the connection.

  • Error message ‘Something went wrong whilst connecting. Please reconnect your account.’ when connecting Matomo Data Source

    In order to connect Matomo Data Source successfully, an actual domain of Matomo (website) account must be entered instead of the Matomo website domain.

    Domain of Matomo (website) account can be found by following these steps:

      • Login to your Matomo Account and copy the URL from your login page.
      • The URL will look similar to ‘https://www.subdomain.domain.com‘. Copy only the URL’s Domain name:  “subdomain.domain.com”.
      • Paste the Domain name (e.g., subdomain.domain.com) in the Databox’s Activation window.

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