Connect Zendesk with #1 Business Analytics Platform

Extend Zendesk’s potential with meaningful, personal and productive customer relationship reports.

Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal and productive.

With Databox, your most important Zendesk KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help you keep your customers happy.

Category:Customer support Vendor

Available KPIs: New tickets, Unsolved tickets, Solved tickets, Closed tickets, Open tickets, Pending tickets, Tickets on-hold, Responses exceeding average first reply time, First reply time, Average resolution time, Satisfaction rating.

Custom metrics available with the use of Databox Metric Builder.

Learn more about the integration

Start visualizing your performance in minutes

Connect your data and start visualizing your performance in minutes
Zendesk metrics and KPI visualization in Databox native mobile app

All your KPIs on Mobile

  • Start your day with a Scorecard. Delivered right to your phone, your daily scorecard ensures you start the day in the know.
  • Be the first to know. Get a heads up when something important changes suddenly or when trends are emerging.

Focus on metrics that matter

  • In sight. Display your key data in your office, on a wall, or in a meeting room.
  • Rally your team. Get everyone focused on the metrics that matter.
Zendesk metrics and KPI visualization on Databox big screen dashboard

Access your business performance everywhere

Connect your data, select your metrics and start tracking your performance anytime, anywhere.

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