How Global Commerce Online Simplified BI Workflows and Improved Client Service with Databox

The Challenge: Disconnected Data and Manual Reporting

Before Databox, Micaela Barriles and her team were wrestling with data silos: too many data sources and too little cohesion. Key metrics were scattered across Google Ads, Facebook, GA4, and client-generated Google Sheets. Trying to cross-reference this data manually was time-consuming and inefficient.

“We had an enormous amount of data and spent hours manually building reports that didn’t provide the full picture. We weren’t even crossing data sources because it was just too complex.”

The lack of centralized reporting made it difficult to extract actionable insights. Additionally, their clients often had inconsistently named campaigns and disorganized data structures, further complicating efforts to deliver valuable analysis.

Finding a Solution

Initially, Micaela’s team tried building their own internal BI tool but quickly realized the development effort and complexity wouldn’t be sustainable. That prompted them to research external solutions. Databox stood out because it matched all their requirements.

“Why reinvent the wheel if there’s already someone who did it? Databox had everything we needed right out of the box.”

Compared to other software solutions, Databox offered a much more user-friendly interface and direct integrations without requiring complex data pipelines or custom databases.

Implementing Databox

Initially, Global Commerce Online used the platform for digital marketing data, but over time, it expanded to support chatbot analytics. Implementation was straightforward due to Databox’s intuitive interface. Micaela recalled reading resources on Databox’s help center on her first day, and immediately being able to build dashboards.

Her entire BI team now uses Databox, including more technical users who manage intermediate databases and connect data from tools like HubSpot.

The Results: From Manual Chaos to Insightful Clarity

Using Databox has transformed both client-facing services and internal operations at Global Commerce Online:

• Time Savings: Previously, preparing data visualizations required downloading, cleaning, and manually graphing the data. Now, it’s a matter of selecting metrics and letting Databox do the rest.
  
• Better Client Experience: Clients can now easily interpret their own chatbot performance through clear, interactive dashboards.
  
• Proactive Monitoring: Alerts and Slack notifications ensure the team can react quickly if something breaks or metrics fall out of expected ranges.
  
• Enhanced Internal Use: In 2025, Global Commerce began using Databox for its own business performance, tracking chatbot usage across clients in real-time.

“Databox is my daily workspace. I start my day by opening Databox along with my email and Slack. It’s essential.”

Micaela’s Advice for Others

“If someone is considering using Databox, I’d say don’t hesitate. It’s not a cost, it’s an investment in improving your service and decision-making. What gets measured gets improved.”

She also praised Databox’s support team for being knowledgeable and available, helping her tackle everything from simple questions to complex data engineering issues.