See how this WhatsApp-chatbot pioneer consolidated data sources, centralized KPIs for global clients, and unlocked real-time insights that boosted team alignment and operational efficiency.
Ing. Micaela Barriles leads the Business Intelligence (BI) department at Global Commerce, an Argentina-based company that specializes in developing chatbots for WhatsApp. Serving clients primarily in Latin America and Europe, her team ensures that clients receive not only high-functioning bots but also powerful insights through integrated data.
Before Databox, Micaela Barriles and her team were wrestling with data silos: too many data sources and too little cohesion. Key metrics were scattered across Google Ads, Facebook, GA4, and client-generated Google Sheets. Trying to cross-reference this data manually was time-consuming and inefficient.
“We had an enormous amount of data and spent hours manually building reports that didn’t provide the full picture. We weren’t even crossing data sources because it was just too complex.”
The lack of centralized reporting made it difficult to extract actionable insights. Additionally, their clients often had inconsistently named campaigns and disorganized data structures, further complicating efforts to deliver valuable analysis.
Initially, Micaela’s team tried building their own internal BI tool but quickly realized the development effort and complexity wouldn’t be sustainable. That prompted them to research external solutions. Databox stood out because it matched all their requirements.
“Why reinvent the wheel if there’s already someone who did it? Databox had everything we needed right out of the box.”
Compared to other software solutions, Databox offered a much more user-friendly interface and direct integrations without requiring complex data pipelines or custom databases.
Initially, Global Commerce Online used the platform for digital marketing data, but over time, it expanded to support chatbot analytics. Implementation was straightforward due to Databox’s intuitive interface. Micaela recalled reading resources on Databox’s help center on her first day, and immediately being able to build dashboards.
Her entire BI team now uses Databox, including more technical users who manage intermediate databases and connect data from tools like HubSpot.
Using Databox has transformed both client-facing services and internal operations at Global Commerce Online:
“Databox is my daily workspace. I start my day by opening Databox along with my email and Slack. It’s essential.”
“If someone is considering using Databox, I’d say don’t hesitate. It’s not a cost, it’s an investment in improving your service and decision-making. What gets measured gets improved.”
She also praised Databox’s support team for being knowledgeable and available, helping her tackle everything from simple questions to complex data engineering issues.