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Freshdesk KPI Dashboard Software

Freshdesk
Dashboard and Reporting Software

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Freshdesk is a cloud-based customer support platform that helps businesses effectively manage customer interactions. It offers features like ticket management, knowledge base, automation, and reporting to enhance customer satisfaction and streamline support processes.

Use smart automation to streamline your customer service processes

Freshdesk allows you to effectively manage your customer care and support processes by encouraging collaboration across teams and channels. Resolve customer inquiries, manage incoming tickets, and improve your self-service functions to deliver the best customer experience possible. 

With Databox, you can track your most important customer success metrics alongside performance data from your other important marketing and sales tools. Connect your Freshdesk account to build custom reporting dashboards and instantly monitor it all on any device: computer, mobile, Apple Watch, TV display, and Slack.

While a direct Databox + Freshdesk integrations is not yet available, you can get started syncing your Freshdesk data using one of our alternative connection options, including Zapier, Integromat, and the Databox API.

  • Metrics & Templates
  • Tech details
  • Behaviour & usage
  • Help Articles

metrics137

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dashboard templates8

  • Live view

    LinkedIn Company Pages Overview

    LinkedIn Company pages dashboard template provides you with insights about followers growth, reach, engagement and more.

    LinkedIn Company Pages
  • Live view

    Social Networks (Growth & Engagement)

    The Social Networks dashboard template integrates Facebook, Twitter, Linkedin and Instagram data. It shows daily traffic across the 4 networks and tracks follower counts..

    LinkedIn Company PagesX (Twitter)Instagram BusinessFacebook Pages
  • Live view

    LinkedIn Page Demographics Overview

    Linkedin Demographics dashboard template looks at the followers on your company's Linkedin. It lets you know what industries and roles have enjoyed your marketing message.

    LinkedIn Company Pages
  • Live view

    Social Media Overview

    Facebook Pages, Instagram Business, Linkedin Company Pages, Twitter overview

    X (Twitter)YouTubeLinkedIn Company PagesInstagram BusinessFacebook Pages
  • Live view

    Social Media (Awareness & Engagement)

    Social Media dashboard template shows activity across your 4 favorite social networks. It focuses on visitor and follower counts over various time periods.

    LinkedIn Company PagesHubSpot MarketingX (Twitter)Instagram BusinessFacebook Pages
  • Live view

    Inbound Social Media Performance

    Inbound Social Media Performance

    X (Twitter)HubSpot MarketingLinkedIn Company PagesInstagram BusinessFacebook Pages
  • Live view

    Social Media Performance

    This template is perfect for clients who want a general overview of their social media performance without getting into too much detail. This will summarize how their brand is doing within the social community.

    X (Twitter)WistiaLinkedIn Company PagesFacebook Pages
  • Live view

    HubSpot Marketing + GA4 ATTRACT Performance

    This template moves you through the Attract stage by showing your social media follows and reach, blog view performance, and overall visibility trends.

    X (Twitter)HubSpot MarketingSEMrushLinkedIn Company PagesInstagram BusinessFacebook PagesGoogle Analytics 4

Basics

  • Category
    Customer Support
  • Description
    Freshdesk is a cloud-based customer support platform that helps businesses effectively manage customer interactions. It offers features like ticket management, knowledge base, automation, and reporting to enhance customer satisfaction and streamline support processes.
  • Status
    stable

API Details

Metric Builder

  • Metric builder available
    Yes
  • Tabs
    Tickets Companies Contacts
  • The number of results returned for Freshdesk metrics is limited to 30,000

    Due to an API limitation, the maximum number of tickets for which data can be retrieved for Freshdesk metrics is limited to 30,000. The same limitation applies to other entities: Companies, Contacts, Time Entries.

Track all of your key business metrics from one screen

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