Google Business Profile is a free tool by Google that allows businesses to manage their online presence, including business information, reviews, and photos. As an integration with Databox, it enables businesses to track and analyze their Google Business Profile data, gain insights into customer engagement, monitor reviews, and measure the impact of their online listings on overall performance.
Google Business Profile is a free tool that lets you manage your business profile. Monitor and reply to customer reviews left on Google; engage customers via calling and messaging, and discover how and where people are searching for you.
Using Databox, you can track your most important Google Business Profile KPIs alongside metrics from other tools and monitor it on any device: computer, mobile, Apple Watch, TV display, and Slack. By building reporting dashboards with data from Google Search Console, Google Analytics, Google Ads, and Google Business Profile, you can more easily monitor and maximize your business’s value from Google.
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If no data is being synced for some Google My Business metrics in Databox, it is likely that the incorrect Google My Business location is connected in Databox. The owner (or user) of the Google My Business account needs to check the Location ID from Google My Business and then verify that the same Location ID was used to connect the Google My Business Data Source in Databox. Google Support information on where to find the Location ID: https://support.google.com/business/thread/32088228?hl=en
The Google My Business API is not returning any values via API for metrics ‘Searches by Keyword’ and ‘Searches’ when they are below the threshold value of 15 for any Keyword dimension. In Google My Business User Interface, such values will be displayed as ‘<15’, which means the value is below the given threshold. Databox will not show any values in such scenarios due to the API limitation.
If the Google My Business Account is of Account Type PERSONAL, only Locations that are directly owned by the Account are returned via the API. For other Account Types the API will provide all accessible locations from the Account, either directly or indirectly. Relevant Google documentation is available here.
In such cases, Databox suggests, if possible, to change the Google My Business account type to any other than ‘Personal’ in order to see more locations. No other workarounds are possible currently.
Yes. If the Google My Business account is used as a group business account to manage different locations for one brand, each location must be added as a separate Data Source connection in Databox. More info is available here.
Google My Business data is not available for the ‘Today’ and ‘Yesterday’ Date Ranges. If these Date Ranges are selected or if the time periods of today and/or yesterday are included in the set Date Range for Google My Business metrics, data will not be available for the most recent two days. Additionally, due to Google My Business API limitation on data update delays, sometimes data in Databox might be updated with a delay of up to 7 days. When this occurs, a drop in metric values will be visible on charts in Databox. More information on data syncing delays for Google My Business metrics in Databox is available here.
The ‘Invalid grant’ error may be returned for the following reasons
1. The user has revoked your access.
Interpretation This happens when the user who connected the Google data source in Databox has their permissions changed or revoked to the Google account. Since Databox gains access to your Google data through this user, it is imperative that they have the necessary permissions.
Resolution Contact an Admin in your Google account to restore your original user permissions. Once that’s complete, navigate to the Data manager section in Databox and click the Reconnect button to reconnect your Google data source.
2. The refresh token has not been used for six months
Interpretation This happens when your refresh token is inactive. It is rare that this will be the reason for the error in Databox. However, if your account expires or you have no Google metrics used anywhere in your account, this could be the case.
Resolution Navigate to the Data manager section in Databox and click the Reconnect button to reconnect your Google data source and establish an active refresh token.
3. The user changed passwords, and the refresh token contains Gmail scopes
Interpretation This happens when the user that connected the Google data source in Databox changes their Google password. Since Databox gains access to your Google data through this user’s credentials, it is imperative that they are up-to-date.
Resolution Navigate to the Data manager section in Databox and click the Reconnect button to reconnect your Google data source with your updated credentials.
4. The user has exceeded the maximum number of granted (live) refresh tokens
This is the most common reason why the ‘Invalid Grant’ error is returned from the Google data sources.
Interpretation A user can have a maximum of 100 active Google connections at once. Once the 101st connection is initiated, the user’s connection limit is exceeded. When this happens, the oldest Google connection (i.e., the 1st connection made by the user) is automatically disconnected. If the same user connects a 102nd Google account, the 2nd connection they made will automatically become disconnected as well. This will continue in order to ensure that a single Google user only has a maximum of 100 active Google connections at any given time.
Resolution In order to resolve this error and prevent future occurrences, you’ll need to limit the number of connections that each Google user makes. If needed, you can create additional users in Google and use those to add more Google connections. For example, you may make it part of your process to create a new Google user for every 85 connections. (this will give you some margin for error). Once you’ve established 85 connections with that Google user, you can create a new user and continue adding connections.