Google Business Profile is a free tool by Google that allows businesses to manage their online presence, including business information, reviews, and photos. As an integration with Databox, it enables businesses to track and analyze their Google Business Profile data, gain insights into customer engagement, monitor reviews, and measure the impact of their online listings on overall performance.
Google Business Profile is a free tool that lets you manage your business profile. Monitor and reply to customer reviews left on Google; engage customers via calling and messaging, and discover how and where people are searching for you.
Using Databox, you can track your most important Google Business Profile KPIs alongside metrics from other tools and monitor it on any device: computer, mobile, Apple Watch, TV display, and Slack. By building reporting dashboards with data from Google Search Console, Google Analytics, Google Ads, and Google Business Profile, you can more easily monitor and maximize your business’s value from Google.
Help Scout Docs
The Visits metric measures how many times users have viewed your HelpDocs documentation and includes unique and returning visitors.
Help Scout Docs
Articles Viewed per Visit is a metric that measures the average number of HelpDocs articles a user views during a single visit to your website or help center.
Help Scout Docs
Found an Answer % is the percentage of users who found a helpful solution in your knowledge base, indicating the effectiveness of your self-service support.
Help Scout Docs
The Article Views by Name metric tracks the number of times a specific article has been viewed, allowing you to see which articles are most popular and prioritize updates or improvements accordingly.
Help Scout Docs
Failed % metric is the percentage of unsuccessful attempts in a process or operation, indicating the rate of failure or errors encountered.
Help Scout Docs
The Failed Searches Count by Search Term metric tracks the number of times a search term entered by a user resulted in zero search results or an error message. This metric can help identify gaps in content and improve the search experience for users.
Help Scout Docs
The search % metric indicates the percentage of users who use the search feature on a website, app, or HelpDocs knowledge base to find information instead of navigating manually.
Help Scout Docs
The Browse % metric measures the percentage of visitors who viewed more than one page on your website or HelpDocs knowledge base during a single session.
Help Scout Docs
Top Category Views by Name metric shows which HelpDocs category is viewed the most by users.
Help Scout Docs
The Popular Searches Results by Search Term metric provides insights into the most frequently searched terms on your website and the number of results each term generated, helping you understand what content is most sought after by users.
Help Scout Docs
The Top Category Articles by Name metric lists the most viewed articles in each category of your HelpDocs knowledge base, helping you understand which topics are most popular among your users.
Help Scout Docs
The Popular Searches Count by Search Term metric indicates the number of times a specific search term has been used by users on a HelpDocs knowledge base, helping identify popular topics and potential areas for content improvement.
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
If no data is being synced for some Google My Business metrics in Databox, it is likely that the incorrect Google My Business location is connected in Databox. The owner (or user) of the Google My Business account needs to check the Location ID from Google My Business and then verify that the same Location ID was used to connect the Google My Business Data Source in Databox.
Google Support information on where to find the Location ID: https://support.google.com/business/thread/32088228?hl=en
The Google My Business API is not returning any values via API for metrics ‘Searches by Keyword’ and ‘Searches’ when they are below the threshold value of 15 for any Keyword dimension. In Google My Business User Interface, such values will be displayed as ‘<15’, which means the value is below the given threshold. Databox will not show any values in such scenarios due to the API limitation.
If the Google My Business Account is of Account Type PERSONAL, only Locations that are directly owned by the Account are returned via the API. For other Account Types the API will provide all accessible locations from the Account, either directly or indirectly. Relevant Google documentation is available here.
In such cases, Databox suggests, if possible, to change the Google My Business account type to any other than ‘Personal’ in order to see more locations. No other workarounds are possible currently.
Yes. If the Google My Business account is used as a group business account to manage different locations for one brand, each location must be added as a separate Data Source connection in Databox. More info is available here.
Google My Business data is not available for the ‘Today’ and ‘Yesterday’ Date Ranges. If these Date Ranges are selected or if the time periods of today and/or yesterday are included in the set Date Range for Google My Business metrics, data will not be available for the most recent two days.
Additionally, due to Google My Business API limitation on data update delays, sometimes data in Databox might be updated with a delay of up to 7 days. When this occurs, a drop in metric values will be visible on charts in Databox.
More information on data syncing delays for Google My Business metrics in Databox is available here.
