Empower your customers with product knowledge.
Help Scout is designed for delivering customer satisfaction. With Help Scout Docs you can empower your customers with knowledge about your product, keep them informed about your company, and give them the best answers to their most frequently asked questions.
With Databox, you’re able to stay on top of the topics your customers are most interested in. By tracking your most viewed Help Scout Docs articles and by analyzing customer behavior, you can continuously improve your customer experience and drive retention and loyalty. With Databox dashboards of your most important Help Scout Docs KPIs, you can share them on your desktop, mobile, Apple Watch, TV display, or Slack channels. You can also combine them with other data sources you use for sales, marketing, and customer success to get a 360 degree view of the customer journey, monitor customer happiness, and make adjustments as needed.
Category:Customer Support Vendor URL:helpscout.net