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Freshdesk KPI Dashboard Software

Freshdesk
Dashboard and Reporting Software

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Freshdesk is a cloud-based customer support platform that helps businesses effectively manage customer interactions. It offers features like ticket management, knowledge base, automation, and reporting to enhance customer satisfaction and streamline support processes.

Use smart automation to streamline your customer service processes

Freshdesk allows you to effectively manage your customer care and support processes by encouraging collaboration across teams and channels. Resolve customer inquiries, manage incoming tickets, and improve your self-service functions to deliver the best customer experience possible. 

With Databox, you can track your most important customer success metrics alongside performance data from your other important marketing and sales tools. Connect your Freshdesk account to build custom reporting dashboards and instantly monitor it all on any device: computer, mobile, Apple Watch, TV display, and Slack.

While a direct Databox + Freshdesk integrations is not yet available, you can get started syncing your Freshdesk data using one of our alternative connection options, including Zapier, Integromat, and the Databox API.

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General

  • Description
    Freshdesk is a cloud-based customer support platform that helps businesses effectively manage customer interactions. It offers features like ticket management, knowledge base, automation, and reporting to enhance customer satisfaction and streamline support processes.
  • Categories
    Customer Support
  • Status
    stable

Specification

Metric Builder

  • Tickets
    - The metrics are categorized under the "event" type.
    - Granularities available are daily, weekly, monthly, quarterly, yearly and all-time.
    - Custom relative periods are available.
    - Existing data is purged in favor of the most recent synced data.
    - Future data is not available.
  • Companies
    - The metrics are categorized under the "current" type.
    - Granularities available are daily, weekly, monthly, quarterly, yearly and all-time.
    - Custom relative periods are available.
    - Newly synced data is merged with existing data, replacing values for matching periods.
    - Future data is not available.
  • Contacts
    - The metrics are categorized under the "current" type.
    - Granularities available are daily, weekly, monthly, quarterly, yearly and all-time.
    - Custom relative periods are available.
    - Newly synced data is merged with existing data, replacing values for matching periods.
    - Future data is not available.
  • The number of results returned for Freshdesk metrics is limited to 30,000

    Due to an API limitation, the maximum number of tickets for which data can be retrieved for Freshdesk metrics is limited to 30,000. The same limitation applies to other entities: Companies, Contacts, Time Entries.

Track all of your key business metrics from one screen

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