These customer success dashboards come pre-built with some of the most commonly tracked customer success KPIs and metrics from the most popular tools. You can also customize your templates later. To get started, just choose a template, connect your data, and your metric visualizations will populate automatically.
Intercom account overview databoard template gives you insights about new and closed conversations, active and slipping away users and more
This free HubSpot Service dashboard template gives you insights into your tickets, productivity, open vs. closed tickets ratio and more.
This Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.
This dashboard shows all the key stats for your surveys, and helps you ensure they are producing the optimal number of responses.
Drift dashboard template which gives you insights about new and closed conversations, reply times by team members and more.
Help Scout dashboard template which will give you insights about article views, failed searches, top categories, top articles and more.
The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.
This dashboard tracks the traffic levels of visitors using chat for assistance, along with the overall performance of Drift Campaigns.
No design or coding skills necessary.
A customer success dashboard provides deep visibility into the health of your business based on client retention and churn rate.
This dashboard allows you to see how well your customer success team is able to meet the needs of your customers, and help them use your products and services to achieve their goals.
If your customers are not getting enough value and satisfaction from your company, they are more likely to opt for your competitor(s). So, use this dashboard to stay on top of things and ensure your revenue stream stays consistent, your customers are satisfied and happy, and your product and service offerings remain top-notch.
Identifying the most important customer success KPIs and metrics to showcase in your customer success dashboard is pivotal for client retention, business success and longevity. By tracking the right customer success metrics, you’ll be able to quickly identify what’s working and what isn’t and improve your customer success strategy and performance over time.
The most important customer success metrics you should be tracking are:
Using Databox’s Dashboard Designer, building a dashboard is as simple as connecting a data source, choosing the metrics you need from our Metrics Library, and watching your visualizations populate in seconds. No coding and design skills are required.
Creating your account...