Focus on metrics that matter
In sight. Display your key data in your office, on a wall, or in a meeting room.
Rally your team. Get everyone focused on the metrics that matter.
Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal and productive.
With Databox, your most important Zendesk KPIs will be transformed into meaningful insights and delivered to your mobile, Apple Watch, TV display or Slack channels. One of the key benefits of Databox is the ability to combine multiple data sources in one place. This will help you keep your customers happy.
Category:Customer support Vendor URL:zendesk.com
Available KPIs: New tickets, Unsolved tickets, Solved tickets, Closed tickets, Open tickets, Pending tickets, Tickets on-hold, Responses exceeding average first reply time, First reply time, Average resolution time, Satisfaction rating.
Custom metrics available with the use of Databox Query Builder.